Shipping, Returns and Payment
How we ship, what happens if something goes wrong, and how to pay. If anything here is unclear, call or text us at 404-218-8580.
Shipping
- Every US order ships free by insured FedEx. That includes Alaska and Hawaii.
- We email you the tracking number ourselves when your order ships.
- Pre-orders and backorders ship when they arrive. You can cancel for a full refund any time before your order ships.
Outside the US: we ship worldwide by quote. Contact us for a price. Import duties, taxes and customs fees are paid by the buyer.
Delivery dates are estimates from FedEx. We can’t control carrier or weather delays, and late delivery doesn’t change the price. On pre-orders and special orders, if a new tariff or import cost raises our cost before your order ships, we contact you first. You choose to pay the documented difference or cancel for a full refund. We never ship at a changed price without your OK.
Damage in transit
If your order arrives damaged, it costs you nothing. Here is what to do:
- Tell us within 7 days of delivery. Call or text 404-218-8580, or email us.
- Send photos of the damage and of the shipping box.
- Keep the box and all the packing. FedEx may ask to see it.
We file the claim with FedEx. Then we repair, replace or refund your purchase, at no cost to you.
7-day guarantee and returns
You have 7 days from delivery to play it and decide. If it isn’t right for you, for any reason, you can send it back.
- Let us know within 7 days of delivery. Call, text or email us to start the return.
- Ship it back insured, packed the way it came, in the condition you received it.
- We refund you once it arrives and we’ve checked it.
What a return costs:
| Item | Cost to you |
|---|---|
| Instruments | Return shipping, plus $125 kept from your refund to cover our original shipping cost |
| Accessories | Return shipping only |
Damaged in shipping? That is not a return. See Damage in transit. It costs you nothing.
Payment and financing
We accept Visa, Mastercard, American Express and Discover, plus PayPal and Afterpay at checkout and Venmo from the cart. In person, we also take cash and cashier’s checks.
Pay over time. Pick a plan at checkout. Each provider approves you and sets its own terms.
| Plan | How it works |
|---|---|
| PayPal Pay in 4 | 4 payments over 6 weeks, on orders up to $1,500 |
| PayPal Pay Monthly | Monthly payments on orders from $49 to $10,000. PayPal decides which plans each buyer is offered. |
| Afterpay | 4 payments over 6 weeks, on orders up to $4,000. Afterpay approves each shopper. |
We never see or store your full card number. Payments go straight to Square, PayPal or Afterpay.
Questions?
Talk to a real person before you buy. Call or text us at 404-218-8580.
or email [email protected]