Banjo Warehouse LLC (“we,” “us,” or “our”) operates banjowarehouse.com. This policy explains what information we collect when you visit our website or buy from us, how we use it, and the choices you have. We are a small family business in Yellow Springs, Ohio, and we treat your information the way we would want ours treated.
Information We Collect
Information you give us. When you place an order, we collect your name, billing and shipping address, email address, and phone number. When you join our email list, we collect your email address. When you contact us by phone, email, or a contact form, we keep the correspondence. When you leave a product review, we collect the name and content you submit.
Payment information. We never see or store your full card number. Payments are processed by our payment providers (including Square, PayPal, and Afterpay), and your payment details go directly to them. Their privacy policies govern that information.
Information collected automatically. Like most websites, we use cookies and similar technologies. We use Google Analytics to understand how visitors use the site (pages visited, time on site, general location, and referral source). We do not use advertising pixels or ad-tracking technologies. Our site also uses anti-spam services that screen form submissions, and our host maintains standard server logs (IP address, browser type, pages requested) for security and performance.
How We Use Your Information
We use your information to fulfill and ship your orders, process payments and any returns under our 7-day satisfaction guarantee, respond to your questions, send order confirmations and shipping updates, send our email newsletter if you signed up for it, improve our website and product pages, and prevent fraud and spam.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Email Marketing
Our email list is opt-in. We send new inventory announcements, free lessons, and occasional sales. Every email includes an unsubscribe link, and unsubscribing takes effect immediately. Our email service provider stores list data on our behalf.
Who We Share Information With
We share information only with the service providers who make the business run: our website host, payment processors, shipping carriers (who receive your name, address, and phone number to deliver your order), our email service provider, analytics providers, and anti-spam services. Each receives only what it needs to do its job. We may also disclose information if required by law, or to protect our rights or the safety of others.
If you purchase from us on Reverb or eBay, those transactions are governed by those platforms’ privacy policies in addition to ours.
Cookies and Analytics Choices
You can set your browser to refuse cookies, though parts of the site such as the shopping cart may not work without them. You can opt out of Google Analytics with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout. Our site may include embedded content such as YouTube videos, which can set their own cookies when you play them.
How Long We Keep Information
We keep order records as long as needed for accounting, tax, and warranty-of-title purposes. Email list data is kept until you unsubscribe. Correspondence is kept as long as it is useful for serving you.
Your Rights and Choices
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (except records we are required to keep, such as completed order records for tax purposes). Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the EU General Data Protection Regulation, including rights of access, portability, and deletion. To exercise any of these, contact us using the information below, and we will respond within 30 days. We do not discriminate against anyone for exercising privacy rights.
Children
Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Security
Our site uses HTTPS encryption, and we limit access to customer information to the people who need it to serve you. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
Changes to This Policy
If we change this policy, we will post the updated version here with a new effective date.
Contact Us
Banjo Warehouse LLC
Yellow Springs, Ohio
Phone: (404) 218-8580
Email: thebanjowarehouse@gmail.com